
FAQ
You ask, we answer
Important info
👋🏼👀 Extended delivery time!
ABOUT ESTRID
Estrid
That’s why we’ve created Estrid — a (100% vegan) 5-blade razor, specifically designed for those of us who believe that the hair removal process should be a pain-free affair on the skin, the wallet and for the planet 💜
The starter kit
For 95 SEK/9.95€ /95 NOK you’ll receive an Estrid handle, a razor holder and two (2) 5-blades razors with a soothing vegan strip. Oh, (and just in case!) add a travel case to you new shaving-buddy for an extra 69 SEK/6.95€ /69 NOK 💜
The subscription
Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience. And HEY! No strings attached - Feel free to break up at any time. 💜
You can change your subscription under “My account”. You will receive login information after your first purchase.
How does the payment work?
How does Estrid work with charity?
👋 Read more about Kvinna till kvinna & Terre Des Femmes and their amazing work!
Klimakompenseret forsendelse
OUR ORDER
Did my order go through?
* Did you not receive an order confirmation by email? Oh, there must have been something crazy with your order. You are welcome to place your order again!
* Did you receive an invoice in Klarna, but no order confirmation? - Please contact us and we will help you right away! Please contact us if you have any concerns (or if you just want to send us a love letter)!💌
Where is my order?
Have you not receive a shipping confirmation by email? No worries! Your order is still being processed and will be sent to you as soon as possible.
Please see "order confirmation" for estimated delivery time for you order 💛
I would like to change my order!
👋If you haven’t received an order confirmation, please contact us and we will help you right away!
*The right to return applies to unopened packages.
I would like to return my package!
To return your package you have to erase/draw over your address and clearly mark the address of the sender (Exacta AB), you are responsible for the costs of the return. When we receive your package in return, we will repay you through Klarna!
*The right to return applies to unopened packages
How long is the delivery time?
SUBSCRIPTION
How does the subscription work?
Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience.
And HEY! No strings attached - Feel free to break up at any time.
You can change your subscription under “My account”. You will receive login information after your first purchase. Each razor cartridge costs 119 SEK/ 9,95€/ 129 NOK 💜
How do I pause/cancel my subscription?
*If you choose to cancel the subscription make sure that you never want to reactivate the subscription again.
*Have you received an order confirmation on your next refill delivery, it's already been processed by us and therefore cannot be changed. You need to pause (or cancel 💔) your subscription 24 hours before your next order is about to be delivered.
How does the payment work?
You can choose between direct payment or invoice.
And how about the subscription payment?
When it's time for your next refill order the payment will be charged automatically if you chose direct payment and if you chose invoice you will receive an invoice in Klarna.
Can I extend my invoice?
You can always snooze (and no, you will not loose) your invoice by logging into your account at Klarna or contact Klarna directly.
Other questions regarding your payment? 💌 Please contact Klarna!
I want to buy cartridges!
Can I buy more starter kits?
MY ACCOUNT
Log in to "My account"
2. When your account is activated: Log in by clicking the symbol (our little buddy) in the top right corner.
Haven’t received an activation email? 💌 Contact us and we’ll help you right away!
Forgot your password? Click on "Lost your password?"
What can you find on “my account”?
* Pause and reactivate your subscription
* Change subscription frequency (30, 60 or 90 days)
* Change delivery date
* Add extra pack of refills to your next delivery
* Change delivery address
PURCHASE SINGLE ITEMS
I want to buy separate accessories!
* The travel case can be purchased separately for a little extra fee 🍑 (Add a starter kit + travel case in your cart and then remove everything but the travel case)
* You can’t buy separate handles and wall holders since they are packaged in our starter kit. However you can order as many starter kit as you’d like!
* You can order as many refills as you need. Log in to “My account” and add extra refills to your next delivery 👏
I want to give Estrid as a gift!
Do you want to gift an Estrid with a subscription? Click HERE! 🌟
I only want a starter kit!
I only want a subscription!
PRODUCT INFO
What does the razor blades contain?
How do I attach the razor holder?