FAQ

Estrid

Hair removal should be optional. Great hair removal shouldn’t.

That’s why we’ve created Estrid — a (100% vegan) 5-blade razor, specifically designed for those of us who believe that the hair removal process should be a pain-free affair on the skin, the wallet and for the planet 💜

The starter kit

A starter kit from Estrid includes everything you’ll need for your new shaving experience.

For 95 SEK/9.95€ /95 NOK you’ll receive an Estrid handle, a razor holder and two (2) 5-blades razors with a soothing vegan strip. Oh, (and just in case!) add a travel case to you new shaving-buddy for an extra 69 SEK/6.95€ /69 NOK 💜

The subscription

When you order a Estrid starter kit, you will automatically sign up for a subscription on cartridges for you new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered right to your mailbox for 119 SEK/ 9.95€/ 129 NOK (free shipping) 👋

Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience. And HEY! No strings attached - Feel free to break up at any time. 💜

You can change your subscription under “My account”. You will receive login information after your first purchase.

How does the payment work?

The payment is handled by our very smoooth partner; Klarna 🦄

You can choose between direct payment or invoice.

And how about the subscription payment?
When it's time for your next refill order the the payment will be charged automatically if you chose direct payment and if you chose invoice you will receive an invoice in Klarna.

Can I extend my invoice?
You can always snooze (and no, you will not loose) your invoice by logging into your account at Klarna or contact Klarna directly.

Other questions regarding your payment? 💌 Please contact Klarna!

How does Estrid work with charity?

Your purchase will support the Kvinna till Kvinna & Terre Des Femmes foundation; both organisations works global to increase women´s power and influence around the world. At Estrid, we’re really proud to donate a portion of our revenue to their amazing work - all made possible by you! 💜

👋 Read more about Kvinna till kvinna & Terre Des Femmes and their amazing work!

Klimakompenseret forsendelse

Verden står over for en kæmpe udfordring, når det kommer til global opvarmning 🌍 Hos Team Estrid tager vi ansvar for vores klimafodspor og klimakompenserer hvert eneste kilo CO2, der udledes i forbindelse med transporten til vores kunder 🌱 Vores klimapartner Tricorona følger den FN-certificerede Gold Standard – et kvalitetsstempel for klimakompenseringsprojekter, der stiller højere krav til social ansvarlighed og bæredygtig udvikling. Læs mere om denne Gold Standard her.

OUR ORDER

Did my order go through?

* Have you received an order confirmation by email? YAY, your order is being processed and will reach out to you as soon as possible 🚀

* Did you not receive an order confirmation by email? Oh, there must have been something crazy with your order. You are welcome to place your order again!

* Did you receive an invoice in Klarna, but no order confirmation? - Please contact us and we will help you right away! Please contact us if you have any concerns (or if you just want to send us a love letter)!💌

Where is my order?

Have you received a shipping confirmation by email? Sit back and relax! Your order will reach out to you any minute 🚀

Have you not receive a shipping confirmation by email? No worries! Your order is still being processed and will be sent to you as soon as possible.

Please see "order confirmation" for estimated delivery time for you order 💛

I would like to change my order!

If you have received an order confirmation, your order is being processed and can’t be changed. You have 14 days to return your package after receiving it.

👋If you haven’t received an order confirmation, please contact us and we will help you right away!

*The right to return applies to unopened packages.

I would like to return my package!

👋You always have 14 days to return you package*

To return your package you have to erase/draw over your address and clearly mark the address of the sender (Exacta AB), you are responsible for the costs of the return. When we receive your package in return, we will repay you through Klarna!

*The right to return applies to unopened packages

How long is the delivery time?

💌When your order has been processed, you will receive a “shipping confirmation” email from us. Estimated delivery time is usually 5-7 business days!

SUBSCRIPTION

How does the subscription work?

When you order a Estrid starter kit, you will automatically sign up for a subscription on cartridges for you new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered right to your mailbox for 119 SEK/ 9,95€/ 129 NOK (free shipping) 👋

Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience.

And HEY! No strings attached - Feel free to break up at any time.

You can change your subscription under “My account”. You will receive login information after your first purchase. Each razor cartridge costs 119 SEK/ 9,95€/ 129 NOK 💜

How do I pause/cancel my subscription?

No strings attached! 💜 You can pause or *cancel your subscription whenever you want under "My account". No extra charge or hidden costs. You can activate the subscription again whenever you like under “Resume”.

*If you choose to cancel the subscription make sure that you never want to reactivate the subscription again.

*Have you received an order confirmation on your next refill delivery, it's already been processed by us and therefore cannot be changed. You need to pause (or cancel 💔) your subscription 24 hours before your next order is about to be delivered.

How does the payment work?

The payment is handled by our very smoooth partner; Klarna 🦄

You can choose between direct payment or invoice.

And how about the subscription payment?

When it's time for your next refill order the payment will be charged automatically if you chose direct payment and if you chose invoice you will receive an invoice in Klarna.

Can I extend my invoice?

You can always snooze (and no, you will not loose) your invoice by logging into your account at Klarna or contact Klarna directly.

Other questions regarding your payment? 💌 Please contact Klarna!

I want to buy cartridges!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

Can I buy more starter kits?

No problem! 💖 Add as many starter kits as you’d like in your cart. Then log in to “My account” and cancel the subscription you don’t need. Smooth, right?

MY ACCOUNT

Log in to "My account"

1. Activate your account: After your first order you will receive an email to activate your account, please follow the instructions 🚀

2. When your account is activated: Log in by clicking the symbol (our little buddy) in the top right corner.

Haven’t received an activation email? 💌 Contact us and we’ll help you right away!

Forgot your password? Click on "Lost your password?"

What can you find on “my account”?

Under “My account" you can control and keep an eye on everything that affects your subscription

* Pause and reactivate your subscription
* Change subscription frequency (30, 60 or 90 days)
* Change delivery date
* Add extra pack of refills to your next delivery
* Change delivery address

PURCHASE SINGLE ITEMS

I want to buy separate accessories!

Right now we don’t offer a smooth option for buying extra accessories (sorry!!), but we are working on it and hope that we can make you shaving routine easier soon!

* The travel case can be purchased separately for a little extra fee 🍑 (Add a starter kit + travel case in your cart and then remove everything but the travel case)

* You can’t buy separate handles and wall holders since they are packaged in our starter kit. However you can order as many starter kit as you’d like!

* You can order as many refills as you need. Log in to “My account” and add extra refills to your next delivery 👏

I want to give Estrid as a gift!

Do you want to give a starter kit without a subscription? Then order the starter kit as usual and then pause or cancel the subscription under “My account”. The person that receives the Estrid can activate their own subscription if they like! 💜

Do you want to gift an Estrid with a subscription? Click HERE! 🌟

I only want a starter kit!

A subscription is always created automatically. However you can log in to “My account” direct after your order and pause/cancel* the subscription 💜

I only want a subscription!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

PRODUCT INFO

What does the razor blades contain?

Cacao (Cocoa) Seed Butter, Butyrospermum Parkil (Shea) Butter, Simmondsia Chinensis (Jojoba) Seed Oil, Vits Vinifera (Grape) Seed Oil, Aloe Barbadensis Lead Juice Powder, Maltodextrin, Theobroma, PEG-115M, PEG-7M, Tocopherol, Cyclodextrin

How do I attach the razor holder?

The wall holder for your Estrid works best on smooth surfaces, such as glass or mirror and works fine on tile that's smooth. A tip is to moist the suction cup lightly (lick on it if you dare or moist it with some water) and press it against the wall/mirror and hold for a little while 🛀 Voila!

BODY CARE

What does the products contain?

Body lotion 100% vegan
Aqua, Canola Oil, Plant-based Glycerin, Caprylic/Capric Triglyceride, Isononyl Isononanoate, Butylene Glycol Dicaprylate/Dicaprate, Propanediol, C15-19 Alkane, Hexylene Glycol, Cetearyl Alcohol, Butyrospermum Parkii Butter, Coco-Caprylate/Caprate, Panthenol, PEG-20 Methyl Glucose Sesquistearate, Methyl Glucose Sesquistearate, Sodium hyaluronate, Rubus Chamaemorus Seed Oil, Aloe Barbadensis Leaf Juice Powder, Stearic Acid, Palmitic Acid, Hydrogenated Olive Oil Unsaponifiables, Alanine, Tocopherol, Fructose, Glucose, Dextrin, Urea, Hexyl nicotinate, Aspartic Acid, Glutamic acid, Carbomer, Sucrose, Acacia Senegal Gum, Triethanolamine, Citric Acid, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Shaving cream 100% vegan
Aqua, Myristic Acid, Plant-based Glycerin, Butyrospermum Parkii Butter, Stearic Acid, Palmitic Acid, Isononyl Isononanoate, Propanediol, Helianthus Annuus (Sunflower) Seed Oil, Cocos, Nucifera Oil, Hydroxyethylcellulose, Allantoin, Rubus Chamaemorus Seed Oil, Aloe, Barbadensis Leaf Juice Powder, Tocopherol, Bis-Diglyceryl Polyacyladipate-2, PEG-90M, Triethanolamine, Tetrasodium Glutamate Diacetate, Potassium Hydroxide, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Body Oil Wash 100% vegan
Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Cocos Nucifera Oil, Laureth-4, MIPA-Laureth Sulfate, Canola Oil, Propylene Glycol, Olea Europaea Fruit Oil, Butyrospermum Parkii Butter, Prunus Amygdalus Dulcis Oil, Rubus Chamaemorus Seed Oil, Tocopherol, Beta-Sitosterol, Squalene, Parfum.

What is the fragrance?

To be honest, it’s amazing. With a touch of pear, jasmine, musk and peach – this fragrance will leave you smelling like an absolute dream!

How do I use the Body Care products?

Body Oil Wash:
This Body Oil Wash will totally spoil your skin. Fresh fragrance and moisturizing with a nice consistency - it's guaranteed to be a new shower favorite.

Shave Cream:
Estrid's Shave Cream can be used on your entire body for an ultra soft shaving experience. Say hey to your smoothest-shave-ever! 👋🏽 Perfect for the bikini line - but as always, be careful and avoid shave cream around your most intimate area.

Psst: Make sure to wash the razor off after use.

Body Lotion:
This hydrating body lotion can be used after shaving or just whenever you want that extra silky feeling. It will leave your skin with a wonderful scent, and most importantly – happy.

Where are the Body Care products made?

The products are made, developed and tested in Sweden, and handled with 100% self love. 💜

How do I buy Body Care products if I don't have a subscription?

No problem at all! If you're not a subscriber you will be able to choose in the checkout (when buying an Estrid starter kit) whether you want to order the products as a one-time shipment or if you want refills on a regular basis. You choose how often! Every, every other or every third month. Smooth, huh?

How do I buy Body Care products if I have a subscription with Estrid already?

If you already have a subscription with Estrid (yay!) you start by signing in to your account, and then you have three alternatives:

1. Buy the product as an on-going subscription, choose how often in the checkout!
2. Buy a one-time shipment to be sent out together with your next pack of refills.
3. Buy a one-time shipment and have it delivered asap!

How does the delivery work?

Free shipping, always. 👋🏽

Body Care products will be sent to your nearest post office where you will be asked to pick it up.

Where is my order?

The delivery time is 4-7 business days. If it has been longer, please contact us at [email protected] or in our send us a DM's and we'll help you out! 💌

What are the containers made of?

Bottle for the Body Oil Wash: 33 % comes from sugarcane recycled bio etanol.
Tubes for the Body Lotion and Shave Cream: Green PE (recycled material), more than 85% based on sugarcanes.

We are always working towards the most sustainable alternatives possible. 🌱

BODY CARE

What does the products contain?

Body lotion 100% vegan
Aqua, Canola Oil, Plant-based Glycerin, Caprylic/Capric Triglyceride, Isononyl Isononanoate, Butylene Glycol Dicaprylate/Dicaprate, Propanediol, C15-19 Alkane, Hexylene Glycol, Cetearyl Alcohol, Butyrospermum Parkii Butter, Coco-Caprylate/Caprate, Panthenol, PEG-20 Methyl Glucose Sesquistearate, Methyl Glucose Sesquistearate, Sodium hyaluronate, Rubus Chamaemorus Seed Oil, Aloe Barbadensis Leaf Juice Powder, Stearic Acid, Palmitic Acid, Hydrogenated Olive Oil Unsaponifiables, Alanine, Tocopherol, Fructose, Glucose, Dextrin, Urea, Hexyl nicotinate, Aspartic Acid, Glutamic acid, Carbomer, Sucrose, Acacia Senegal Gum, Triethanolamine, Citric Acid, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Shaving cream 100% vegan
Aqua, Myristic Acid, Plant-based Glycerin, Butyrospermum Parkii Butter, Stearic Acid, Palmitic Acid, Isononyl Isononanoate, Propanediol, Helianthus Annuus (Sunflower) Seed Oil, Cocos, Nucifera Oil, Hydroxyethylcellulose, Allantoin, Rubus Chamaemorus Seed Oil, Aloe, Barbadensis Leaf Juice Powder, Tocopherol, Bis-Diglyceryl Polyacyladipate-2, PEG-90M, Triethanolamine, Tetrasodium Glutamate Diacetate, Potassium Hydroxide, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Body Oil Wash 100% vegan
Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Cocos Nucifera Oil, Laureth-4, MIPA-Laureth Sulfate, Canola Oil, Propylene Glycol, Olea Europaea Fruit Oil, Butyrospermum Parkii Butter, Prunus Amygdalus Dulcis Oil, Rubus Chamaemorus Seed Oil, Tocopherol, Beta-Sitosterol, Squalene, Parfum.

What is the fragrance?

To be honest, it’s amazing. With a touch of pear, jasmine, musk and peach – this fragrance will leave you smelling like an absolute dream!

How do I use the Body Care products?

Body Oil Wash:
This Body Oil Wash will totally spoil your skin. Fresh fragrance and moisturizing with a nice consistency - it's guaranteed to be a new shower favorite.

Shave Cream:
Estrid's Shave Cream can be used on your entire body for an ultra soft shaving experience. Say hey to your smoothest-shave-ever! 👋🏽 Perfect for the bikini line - but as always, be careful and avoid shave cream around your most intimate area.

Psst: Make sure to wash the razor off after use.

Body Lotion:
This hydrating body lotion can be used after shaving or just whenever you want that extra silky feeling. It will leave your skin with a wonderful scent, and most importantly – happy.

Where are the Body Care products made?

The products are made, developed and tested in Sweden, and handled with 100% self love. 💜

How do I buy Body Care products if I don't have a subscription?

No problem at all! If you're not a subscriber you will be able to choose in the checkout (when buying an Estrid starter kit) whether you want to order the products as a one-time shipment or if you want refills on a regular basis. You choose how often! Every, every other or every third month. Smooth, huh?

How do I buy Body Care products if I have a subscription with Estrid already?

If you already have a subscription with Estrid (yay!) you start by signing in to your account, and then you have three alternatives:

1. Buy the product as an on-going subscription, choose how often in the checkout!
2. Buy a one-time shipment to be sent out together with your next pack of refills.
3. Buy a one-time shipment and have it delivered asap!

How does the delivery work?

Free shipping, always. 👋🏽

Body Care products will be sent to your nearest post office where you will be asked to pick it up.

Where is my order?

The delivery time is 4-7 business days. If it has been longer, please contact us at [email protected] or in our send us a DM's and we'll help you out! 💌

What are the containers made of?

Bottle for the Body Oil Wash: 33 % comes from sugarcane recycled bio etanol.
Tubes for the Body Lotion and Shave Cream: Green PE (recycled material), more than 85% based on sugarcanes.

We are always working towards the most sustainable alternatives possible. 🌱

TECHNICAL ISSUES

My order doesn’t go through

You can’t succeed your order due to technical problems? ?

Try the following:
* Open a new browser
* Open a private window
* Choose another device
* Wait a little while and try again

Still doesn’t work? Contact us and we’ll help you!

My subscription has paused itself

This could be because your payment information is no longer current. Log into “My account” and review your payment information. If your subscription doesn’t change to active, contact us and we’ll help you out! ?

We love you but we can’t ship to you (yet)