FAQ

👋🏼👀 Extended delivery time!

Due to the current situation with COVID-19, deliveries can take a bit longer than usual. Thank you so, so much for your patience! ✨ If you have any questions or concerns, you’re welcome to contact us at [email protected] Stay safe! 💜

ABOUT ESTRID

Estrid

Hair removal should be optional. Great hair removal shouldn’t.

That’s why we’ve created Estrid — a (100% vegan) 5-blade razor, specifically designed for those of us who believe that the hair removal process should be a pain-free affair on the skin, the wallet and for the planet 💜

The starter kit

A starter kit from Estrid includes everything you’ll need for your new shaving experience.

For 95 SEK/9.95€ /95 NOK you’ll receive an Estrid handle, a razor holder and two (2) 5-blades razors with a soothing vegan strip. Oh, (and just in case!) add a travel case to you new shaving-buddy for an extra 69 SEK/6.95€ /69 NOK 💜

The subscription

When you order a Estrid starter kit, you will automatically sign up for a subscription on cartridges for you new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered right to your mailbox for 119 SEK/ 9.95€/ 129 NOK (free shipping) 👋

Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience. And HEY! No strings attached - Feel free to break up at any time. 💜

You can change your subscription under “My account”. You will receive login information after your first purchase.

How does the payment work?

You can choose between paying by bank card or Paypal. 💳 How does the payment of the refills work? As soon as the order has been created, the payment process will be activated. Depending on which payment method you have selected, the amount will be deducted from your account or credit card. When the payment has gone through, the package will be sent straight to your door! If you have any questions, just contact us and we will help you! 👋🏼

How does Estrid work with charity?

Your purchase will support the Kvinna till Kvinna & Terre Des Femmes foundation; both organisations works global to increase women´s power and influence around the world. At Estrid, we’re really proud to donate a portion of our revenue to their amazing work - all made possible by you! 💜

👋 Read more about Kvinna till kvinna & Terre Des Femmes and their amazing work!

Klimakompenseret forsendelse

Verden står over for en kæmpe udfordring, når det kommer til global opvarmning 🌍 Hos Team Estrid tager vi ansvar for vores klimafodspor og klimakompenserer hvert eneste kilo CO2, der udledes i forbindelse med transporten til vores kunder 🌱 Vores klimapartner Tricorona følger den FN-certificerede Gold Standard – et kvalitetsstempel for klimakompenseringsprojekter, der stiller højere krav til social ansvarlighed og bæredygtig udvikling. Læs mere om denne Gold Standard her.

OUR ORDER

Did my order go through?

* Have you received an order confirmation by email? YAY, your order is being processed and will reach out to you as soon as possible 🚀

* Did you not receive an order confirmation by email? Oh, there must have been something crazy with your order. You are welcome to place your order again!

* Did you receive an invoice in Klarna, but no order confirmation? - Please contact us and we will help you right away! Please contact us if you have any concerns (or if you just want to send us a love letter)!💌

Where is my order?

Have you received a shipping confirmation by email? Sit back and relax! Your order will reach out to you any minute 🚀

Have you not receive a shipping confirmation by email? No worries! Your order is still being processed and will be sent to you as soon as possible.

Please see "order confirmation" for estimated delivery time for you order 💛

I would like to change my order!

If you have received an order confirmation, your order is being processed and can’t be changed. You have 14 days to return your package after receiving it.

👋If you haven’t received an order confirmation, please contact us and we will help you right away!

*The right to return applies to unopened packages.

I would like to return my package!

👋You always have 14 days to return you package*

To return your package you have to erase/draw over your address and clearly mark the address of the sender (Exacta AB), you are responsible for the costs of the return. When we receive your package in return, we will repay you through Klarna!

*The right to return applies to unopened packages

How long is the delivery time?

💌When your order has been processed, you will receive a “shipping confirmation” email from us. Estimated delivery time is usually 5-7 business days!

SUBSCRIPTION

How does the subscription work?

When you order a Estrid starter kit, you will automatically sign up for a subscription on cartridges for you new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered right to your mailbox for 119 SEK/ 9,95€/ 129 NOK (free shipping) 👋

Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience.

And HEY! No strings attached - Feel free to break up at any time.

You can change your subscription under “My account”. You will receive login information after your first purchase. Each razor cartridge costs 119 SEK/ 9,95€/ 129 NOK 💜

How do I pause/cancel my subscription?

No strings attached! 💜 You can pause or *cancel your subscription whenever you want under "My account". No extra charge or hidden costs. You can activate the subscription again whenever you like under “Resume”.

*If you choose to cancel the subscription make sure that you never want to reactivate the subscription again.

*Have you received an order confirmation on your next refill delivery, it's already been processed by us and therefore cannot be changed. You need to pause (or cancel 💔) your subscription 24 hours before your next order is about to be delivered.

How does the payment work?

The payment is handled by our very smoooth partner; Klarna 🦄

You can choose between direct payment or invoice.

And how about the subscription payment?

When it's time for your next refill order the payment will be charged automatically if you chose direct payment and if you chose invoice you will receive an invoice in Klarna.

Can I extend my invoice?

You can always snooze (and no, you will not loose) your invoice by logging into your account at Klarna or contact Klarna directly.

Other questions regarding your payment? 💌 Please contact Klarna!

I want to buy cartridges!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

Can I buy more starter kits?

No problem! 💖 Add as many starter kits as you’d like in your cart. Then log in to “My account” and cancel the subscription you don’t need. Smooth, right?

MY ACCOUNT

Log in to "My account"

1. Activate your account: After your first order you will receive an email to activate your account, please follow the instructions 🚀

2. When your account is activated: Log in by clicking the symbol (our little buddy) in the top right corner.

Haven’t received an activation email? 💌 Contact us and we’ll help you right away!

Forgot your password? Click on "Lost your password?"

What can you find on “my account”?

Under “My account" you can control and keep an eye on everything that affects your subscription

* Pause and reactivate your subscription
* Change subscription frequency (30, 60 or 90 days)
* Change delivery date
* Add extra pack of refills to your next delivery
* Change delivery address

PURCHASE SINGLE ITEMS

I want to buy separate accessories!

Right now we don’t offer a smooth option for buying extra accessories (sorry!!), but we are working on it and hope that we can make you shaving routine easier soon!

* The travel case can be purchased separately for a little extra fee 🍑 (Add a starter kit + travel case in your cart and then remove everything but the travel case)

* You can’t buy separate handles and wall holders since they are packaged in our starter kit. However you can order as many starter kit as you’d like!

* You can order as many refills as you need. Log in to “My account” and add extra refills to your next delivery 👏

I want to give Estrid as a gift!

Do you want to give a starter kit without a subscription? Then order the starter kit as usual and then pause or cancel the subscription under “My account”. The person that receives the Estrid can activate their own subscription if they like! 💜

Do you want to gift an Estrid with a subscription? Click HERE! 🌟

I only want a starter kit!

A subscription is always created automatically. However you can log in to “My account” direct after your order and pause/cancel* the subscription 💜

I only want a subscription!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

PRODUCT INFO

What does the razor blades contain?

Cacao (Cocoa) Seed Butter, Butyrospermum Parkil (Shea) Butter, Simmondsia Chinensis (Jojoba) Seed Oil, Vits Vinifera (Grape) Seed Oil, Aloe Barbadensis Lead Juice Powder, Maltodextrin, Theobroma, PEG-115M, PEG-7M, Tocopherol, Cyclodextrin

How do I attach the razor holder?

The wall holder for your Estrid works best on smooth surfaces, such as glass or mirror and works fine on tile that's smooth. A tip is to moist the suction cup lightly (lick on it if you dare or moist it with some water) and press it against the wall/mirror and hold for a little while 🛀 Voila!

We love you but we can’t ship to you (yet)