"Contact Information" means the information set out above.
"Functions" means the Site, your Account, the Subscription, and the Products, jointly.
"Product” “Products” and Product(s)" means the products described under section "Products" below which we have made available through the Site, together with any such other related equipment, services and information made available by us to you.
"Site" means our website (https://estrid.com/) relating to the Products.
"Subscription" refers to the subscription service offered on the Site.
All content on the Site is intended for private knowledge or information needs. Estrid's descriptions of the razor blades have not been reviewed by the Swedish Medicines Agency. Descriptions of ingredients, durability, and other regulations are provided by referring to the original product.
All Products must be used in accordance with the instructions, precautions, and guidelines they have. It is your responsibility to make sure that the product does not contain anything you are allergic to.
All Products on the Site, including all samples we provide, are intended for personal use only. Unless otherwise stated, we reserve the right to exchange, discontinue or change any Product we offer for sale or as part of a collection, without prior notice to you as a customer.
As colour settings of the device you use may affect the colors of the images on the Site, we do not guarantee that colours of the pictures of Products on the Site will be true to life.
You can change your Subscription model and/or terminate the Subscription by making adjustments in your Account, or by contacting us via our Contact Information. Any changes must be done at least 24 hours before the next order of Products is processing. If the Subscription has not been terminated or changed in time, it will automatically be renewed.
Our confirmation of your order will take place when we email you, meaning that we have accepted your order, and at which point a contract will come into existence between you and us. If we are unable to confirm your order, we will inform you of this in writing and will not charge you anything. You can withdraw your order until it has been confirmed, and you have the right to be refunded for any payments made to us due to such withdrawn order.
During the order process, we will let you know when your order has been received and when Products have been shipped, including any goods or digital content pertaining thereto. Information regarding automated Subscription orders can be found in your Account.
Delivery is made through the standard postal service in each market.
Some alternatives may involve a freight cost which in such a case is clearly stated when ordering. The expected delivery time is specified during the order process. Note that small packages are delivered in the mailbox to your registered shipping address, and large packages are delivered to the nearest pick-up point, where you will be informed to collect the package.
We have the right to charge you for costs that arise if you do not pick up your ordered Products in time from the place of delivery following transport of the Products.
If a Product runs out of stock, we reserve the right not to deliver that Product within the specified delivery time or cancel the order. If you have already ordered the Product that is out of stock, we will offer you a refund.
You may not order the Products or use any of the Functions if you are below eighteen (18) years of age, unless you have legal permission from your legal guardian.
You may only order the Products to a delivery address in Sweden, Norway, Finland, Denmark, Germany, Austria, Poland, United Kingdom, France, Belgium, Netherlands or Ireland.
We reserve the right to refrain from entering into an agreement with you, without specifying the reasons behind the decision.
You agree to be responsible for all activities that occur under your Account. Credentials for your Account must be kept secure at all times and you are forbidden to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately by using any of our Contact Information.
We are entitled to decline or adjust an order from you and close down your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account. This shall also apply if you fail to comply with these Terms (for example if you have not paid for the Products in time) or other mandatory provisions by law. Upon occurrence of any of these events, we will contact you and request that you remedy your breach of these Terms.
We have the right to change the prices for the Products, thus the applicable prices from time to time will be set out on the Site. However, for orders placed before a change of prices on the Site, the prices stated in the order confirmation will be applicable on that specific order. By continuing to order the Products after the price changes come into effect, you agree to be bound by the new prices.
The payment solutions differ from each specific market and the payment solutions available to you are visible in the checkout process. You can read more about the different payment options in your market
Depending on which provider is used for your payment, the third party processor's/provider’s terms and conditions will apply. You may be requested to identify yourself and credit reports may be pursued by the third party processor/provider. Where we use a third party for payments, we will not have access to or store any payment information.
The Products may be paid for by credit or debit card and you must ensure that there are sufficient funds on the card used at the time of which the payment to us will be made. You must keep the payment information accurate and up-to-date, which can be done through your Account page.
We may invoice you for the Products in advance or in arrears, with the frequency agreed for the period contracted. You agree that we may issue electronic invoices, which will be sent to the email address you have provided in your Account. You must keep the payment information, e.g. email address accurate and up-to-date.
You agree to pay within the set time for the payment method you choose. We have the right to close down your Account and/or stop the shipment of Products until you have paid for all the charges incurred by you. Payment after the due date can entail late payment fees and interest according to the terms of the payment provider.
You agree that we may charge payments for automated Subscription orders without further approval until you terminate your Subscription agreement. The prices for these orders will correspond to the prices stated on the Website at the time you entered into agreement with us.
Products are for example considered to be defect in the following events:
We may first choose to provide you with other equivalent Products, provided that this takes place within reasonable time.
Images or other visuals on the Site are for illustration purposes only and we do not guarantee the exact quantity shown nor the exact appearance, origin or function of the Products. Please view the order confirmation for the accurate product quantity of your ordered Product(s).
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear written statement, by contacting us via any of our Contact Information.
To meet the withdrawal deadline, it is enough for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Any Products received that you wish a refund for must be returned by you. Products that you wish to return shall be returned without undue delay and in no event later than fourteen (14) calendar days from the day on which we are informed about your decision to cancel or until we have received evidence that the Products have been sent from you, whichever is the earliest.
To return Products you ship the items (including receipt or other proof of purchase) to the following address: Exacta AB, Lundåsvägen 10, 76330 Hallstavik. You will be required to pay for the shipping costs for returning the Products.
If you exercise your right of withdrawal regarding a change in Subscription model, your Subscription will revert back to the latest model that you had before the change.
We will always first try to solve your complaints through discussions between you and our support department. In the event of a complaint or dispute you may, however, always contact the Swedish National Board for Consumer Disputes (Sw. Allmänna reklamationsnämnden). Disputes regarding the interpretation and application of these Terms shall be resolved by the Swedish National Board for Consumer Disputes or by the competent ordinary court.
Please also note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at
Registered address: Kungsgatan 12-14, 11143 Stockholm
Reg. No: 559197-2400
VAT Reg. No: SE559197-240001