Terms of service
ESTRID – TERMS AND CONDITIONS OF SALE
1. Introduction
A. About Estrid and Estrid’s products
Hello! These are Estrid’s terms and conditions for the sale of its grooming and personal hygiene products (Terms). Please read them carefully.
Estrid Studios AB is a company registered in Sweden under the registration number 559197-2400 with the trading address Grev Turegatan 30, 114 38 Stockholm (Estrid). Where we refer to we, us or our below, that is a reference to Estrid.
Estrid operates the websites https://estrid.com/ .
You can purchase skincare and other personal hygiene products from us (and subscriptions for certain types of products) via the Website. As detailed further below, these Terms apply to that purchase.
Estrid is registered for UK VAT under the reference number 370852000.
Please note: If you purchase our products from anywhere else (for example, in a third-party store), you will have a separate agreement between you and that store.
It is important you read the Terms before purchasing any product via the Website. They will not take long to read - about 10 minutes.
B. About you
In the Terms, where we refer to “you”, we are referring to you: the individual that buys any product or subscription for a product via the Website.
When you buy any product or subscription, you are confirming that you are 18 or older. If you are younger than the age of 18, please do not purchase any product or subscription on the Website.
C. How to contact us
If you have any questions at all – whether it is about the Website, a product, or the Terms - please feel free to contact us via email at hello@estrid.com, via the contact us link on the Website (https://estrid.com/pages/faq) or through the chat function on our Website between 9am and 5pm each working day.
2. Our contract
A. The Terms
These Terms will apply whenever you order any product or subscription from us. By ordering, you agree to be legally bound by these Terms.
The Terms that you are reading now were updated in January 13th 2025. We can change these Terms (and our products). See section 8 below for more information.
As such, the Terms may have changed since you last reviewed them, or when you last ordered a product or subscription from us.
The Terms that were in force on the date that you purchased a product or subscription from us will be the ones that apply to your order. Previous versions of the Terms can be found here.
If you need help to figure out which Terms apply, please contact us.
B. How the Terms are laid out
On the Website, we offer products available on both an individual purchase and a reoccurring subscription basis.
You’ll find everything you need to know about our products on the Website. We also set out the key information about the sale of the products prior to your order, and we follow up with an email confirmation after that. Your purchase history with details of your orders is also available in the account section of the Website, if you choose to create an account with us (or have one made for you automatically when you purchase a product or a subscription).
Please see our Website and Account Terms for the terms and conditions that apply to your use of an account.
The terms applicable to you when you make an individual purchase are set out in section 3 of these Terms.
The terms applicable to you when you place an order for a subscription are set out in section 4 of these Terms.
The terms that apply to any purchase are set out in the rest of the Terms. This includes details about our referral program, Promo Codes and the other discounts we may make available to you from time to time.
The content and recommendations about the effect and use of our products on our Website is not a substitute for consulting with a doctor or health care practitioner regarding this content and recommendations. Please consult with a medical professional if you have any concerns about how our products may affect you, and do not rely on what we say about it.
C. Privacy policy
We would encourage you to read our privacy policy. It can be found here.
While this privacy policy does not form part of these Terms, it sets out how we process the personal data you provide to us.
3. Individual purchases: the order process, pricing and payment
This section 3 applies to you if you purchase an individual product from us, and not a subscription. It applies in addition to the other relevant terms and conditions of these Terms. If you have not placed an order for an individual product, you do not need to read this section 3.
A. Order process
To place an order for our products on an individual basis, follow the prompts on the relevant Website page.
You can easily check your order (including for any errors) and make any changes you want to make before submitting the order to us. We are not responsible for any inaccuracies in your order that are not caused by us. To submit the order to us, please enter the relevant contact, shipping and payment details requested in the “Checkout” page on the Website and select “Pay now.”
Once you select the “Pay now” button, and your payment is processed, you will be submitting an offer to us for the purchase of the products you have selected.
An offer does not mean that a contract is formed between you and us (see below). We also offer a third-party checkout function on the Website via the PayPal, ShopPay and Google Pay plugins. Following the similar prompts set out by these plugins necessary to place an order will also constitute your offer to purchase the products you have selected from us.
We only accept orders when we've checked them: We will contact you by email to confirm we've received your order and then we contact you again (normally within 5 working days) to confirm we've dispatched your order.
At the point we dispatch your product, a binding legal contract for the sale of the relevant products you have ordered will form between you and us.
Please note – sometimes we reject orders: This might happen for various reasons, for example, because the product is unexpectedly out of stock or it was mispriced by us (see section 3B below). When this happens, we will let you know as soon as possible and refund any sums you have paid.
Please note, when you order products from us via the Website, these are not for resale or distribution. We reserve the right to reject your order where we reasonably believe that you are making any of our products available for resale or distribution without us agreeing that you can do so.
B. Pricing
We may adjust our prices from time to time to reflect demand and our costs. We can change the prices of our products at any time. That said, the price for our products indicated at the time you submit your order is the price you will pay, subject to the below.
We have a lot of products, and mistakes can happen when we upload our products to our Website.
If we notice any mistake before accepting your order (see section 3A above), we will notify you by email as soon as possible. In that email, we will let you know the correct price and let you make a choice to either (a) reconfirm your order for the products at the new price or (b) cancel your order. If you cancel your order, we will refund you what you have paid. That said, we are not under any obligation to accept an order for the wrong price.
If we notice any mistake in price after accepting your order, we have the right to cancel your order prior to delivery if the pricing was obviously wrong and we made an honest mistake.
Subsequent changes in price: We are not under any obligation to refund you the difference of the price for our products (whether on sale or not) if we choose to lower the price for your products after you have submitted your order to us.
C. Payment and delivery charges
We charge you when you submit your order: The payment method you used to purchase products will be charged at the point you submit your order to us (see section 3A above).
As indicated on the Website, we accept all major debit and credit cards (including Mastercard, VISA and American Express) and payment methods (including PayPal, Google Pay and Apple Pay).
If your payment provider does not authorise your payment to us, we will not accept your order. We are not responsible for any fees you may incur as a result of us processing your payment for an order at your request, which is subsequently declined.
Delivery charges: We offer both free and paid for delivery options, which may vary depending on the products you order or subscribe to. There are restrictions on the delivery methods and locations (see section 6 below). We can change our delivery charges (and methods) at any time, but such changes will not affect any order you have already paid for.
VAT: All our prices include value added tax (VAT).
4. Subscriptions: order process, pricing and payment
This section 4 applies to you if you purchase a reoccurring subscription for one (or more!) of our products. It applies in addition to the other relevant terms and conditions of these Terms. If you have not placed an order for a subscription, you do not need to read this section 4.
As set out in section 2, we can change these Terms in accordance with section 8 below. If you have purchased a subscription, we will notify you of any applicable changes to these Terms (if necessary) via the email registered to your account.
This includes changes to the price of your subscription or the delivery of it (see section 4B and section 6 below).
We will give you enough time to cancel your subscription if you do not agree to the new Terms. If you do not cancel your subscription, your continued payment will be taken by us to mean that you agree to the revised Terms.
We also reserve the right to suspend or discontinue any subscription you have purchased (or any product forming part of it) at any time, for any reason. If the suspension lasts longer than the next delivery of your subscription, or we discontinue your subscription (or any part of it) entirely, we will refund to you any payments you have made for your subscribed products that have not been dispatched to you and we will cancel your subscription (or the relevant part of it) so you do not make any unnecessary payments to us. We will let you know in advance if this happens.
A. Order process
To purchase a subscription, follow the prompts on the Website. As with the purchase of individual products, we give you the opportunity to amend and check your order before placing it. We are not responsible for any inaccuracies in your order that are not caused by us.
The main subscription we offer consists of different versions of a “Starter Kit” (depending what package you select on the Website, e.g. for body or face) which includes a razor handle and a wall holder in the colour you select, the number of razor blades as indicated on the Website and other additional products (such as a shave gel, if you choose to upgrade your Starter Kit).
When you initially purchase this subscription, you will be purchasing a single Starter Kit at the price indicated from time to time on our Website. That Starter Kit kicks off your subscription and ships once we have accepted your order and dispatched it (see below).
After that point, you will receive a set of razor blades at the price specified from time to time on our Website, at the delivery intervals you select.
This means that the legal contract will continue until you or we cancel it. Please see more information about our and your ability to cancel your subscription below.
When purchase a subscription for razor blades, you will receive (and be charged for) your first refill after 21 days. Thereafter, we offer three delivery intervals: (1) once every 30 days, (2) once every 60 days and (3) once every 90 days. We may offer additional delivery intervals, which you can select by managing your account on the Website.
If you would like to receive any other products on a subscription basis with your subscription for razor blades, you can follow the prompts on the Website to add this to your subscription at the same intervals as the razor blades. We do not currently offer different delivery intervals for different types of products as part of one subscription.
You can subscribe to most of our products without ordering razor blades. These can be subscribed to in accordance with the delivery interval you select (meaning you will not, for example, receive a shave gel after 21 days). Again, once you place an order for any product on a subscription basis, our contract will continue until you or we cancel it.
See section 6 below for more information about how we deliver your subscription to you.
To submit the order to us, please enter the relevant contact, shipping and payment details requested in the “Checkout” page on the Website and select “Pay now.”
We also offer a third-party checkout function on the Website via the PayPal, ShopPay and Google Pay plugins. Following the similar prompts set out by these plugins necessary to place an order will also constitute your offer to purchase the products you have selected from us.
Free trials: We may offer free trials for our subscriptions, which provides access to a subscription for an initial free period (the period will be indicated on the Website).
To avoid being charged under a free trial, you need to cancel before the relevant date indicated to you when you placed an order for a free trial. Additional terms and limitations might apply, but we will let you know what these are before you enter into a free trial (and such terms will form part of these Terms).
We only accept orders when we've checked them: We will contact you by email to confirm we've received your order for a subscription and then we contact you again (normally within 5 working days) to confirm we've dispatched the initial products of your subscription (the Starter Kit) and confirm the details of your ongoing subscription for the products you have selected.
At the point we dispatch your product, a binding legal contract will be in place between you and us for the period of your subscription.
Please note – sometimes we reject orders: This might happen for various reasons, for example, because the product is unexpectedly out of stock or it was mispriced by us (see section 4B below). When this happens, we will let you know as soon as possible and refund any sums you have paid.
Please note, when you order products from us via the Website, these are not for resale or distribution. We reserve the right to reject your order (or, thereafter, cancel your subscription) where we reasonably believe that you are making any of our products available for resale or distribution without us agreeing that you can do so.
B. Pricing
We can change the price of your subscription at any time. This includes the price of razors, razor blades and any other product subscribe too or include in your subscription for blades.
If we increase the price of your subscription, we will let you know in sufficient time before the price changes take effect to give you the opportunity to avoid paying the increased price(s).
We can still make mistakes in pricing, primarily in respect of the individual products that you may add to your subscription.
If we notice any mistake before accepting your order (see section 4A above), we will notify you by email as soon as possible. In that email, we will let you know the correct price and let you make a choice to either (a) reconfirm your order for your subscription at the new price or (b) cancel your order. If you cancel your order, we will refund you what you have paid. That said, we are not under any obligation to accept an order for the wrong price.
If we notice any mistake in price after accepting your order, we have the right to cancel your order prior to delivery if the pricing was obviously wrong and we made an honest mistake.
C. Payment
By purchasing a subscription, you will be paying an initial fee for the Starter Kit and a recurring charge at the then-applicable price for the razor blades and any additional individual product(s) you have added to your subscription for blades (or, if you purchase any other product on a subscription basis without the blades, for your first order of that product).
We charge you when you submit your order: The payment method you used to purchase a subscription will be charged at the point you submit your order to us (see section 4A above) for the first part of your subscription.
As indicated on the Website, we accept all major debit and credit cards (including Mastercard, VISA and American Express) and payment methods (including PayPal, Google Pay and Apple Pay).
If your payment provider does not authorise your payment to us, we will not accept your order. We are not responsible for any fees you may incur as a result of us processing your payment for an order at your request, which is subsequently declined.
Delivery charges: We offer both free and paid for delivery options, which may vary depending on the products you subscribe to. There are restrictions on the delivery methods and locations (see section 6 below). We can change our delivery charges (and methods) at any time, but such changes will not affect any order you have already paid for unless we give you the opportunity to cancel your subscription.
Please note: where you purchase a paid-for delivery option, those charges (and method of delivery) will apply to every subsequent product we deliver to you as part of your subscription.
Recurring subscription charges:
Where you order a subscription for razor blades, your payment method will be charged 21 days after you first ordered a subscription. Thereafter, you will be charged in accordance with the interval you have selected on a reoccurring basis until you cancel (or suspend your subscription). For example, if you are charged for a blade refill on 1 January, and you have a 30 day subscription, you will be charged on the 31st January (30 days later).
For subscriptions of all other products, your payment method will be charged the reoccurring charge in accordance with the interval you have selected.
If your payment fails while your subscription is still active, we will try to take payment from the method you have provided to us up to a maximum of 8 times. We will let you know if this happens. If the payment method continues to fail, and you have not provided an updated payment method by the time we need to take payment to ensure your subscription is delivered, we will cancel your subscription and consequently your agreement with us.
We pass on increases in VAT: If the rate of VAT changes during your subscription, we adjust the rate of VAT that you pay, unless you have already paid for the relevant products before the change in the rate of VAT takes effect.
D. Account creation and managing your subscription
When you submit your order to us to purchase a product subscription, an account will automatically be created for you if you do not already have one. Follow the prompts in your order confirmation email to login to your account.
Please see our Website and Account Terms for the terms and conditions that apply to your use of an account.
By using your account, you can see your order history and manage your subscription. You can cancel or suspend your subscription at any time.
To cancel your subscription, follow the prompts in the account management screen.
If you cancel your subscription, you will not receive the next order for the products you have subscribed to as long as you cancel 24 hours before we are due to take payment for your subscription (see above for when we do that).
Otherwise, your subscription will be renewed. If you cancel after we have taken payment from you, you will still receive the next order for your products in line with your subscription, but not any further orders. Cancelling your subscription will end your agreement with us.
The cancelling of your subscription by managing your account, as set out here, does not affect the other legal rights you have to cancel your subscription when you first purchase it or to otherwise return products to us. See section 7 for more information.
If you choose to suspend your subscription, your subscription will be paused and no payments will be taken until you choose to resume your subscription, but you will not receive any subscribed products you have not already paid for. When you resume your subscription, you will be charged immediately on the day you resume your subscription and then at the interval you select thereafter.
You can also amend your subscription by managing your account. For example, you can reduce the type or number of products you have subscribed to, or the frequency you receive them. But amending your subscription will not affect the products you have already paid for.
You can also amend your payment method and delivery address. If you change your delivery address during your subscription, this will not affect the products we have already dispatched, and we are not responsible if the delivery address is incorrect.
5. Referrals, discounts and other incentives
A. Referral program and points
We offer a referral program.
To use the referral program, follow the prompts in the account management section of the Website.
By using the referral program, you can give a discount to another customer. The discount we offer will be specified on the Website, and may change at any time.
If the customer you referred us to buys a product from us, you will receive points that you can redeem in the points marketplace on our Website. The amount of points you receive for any referral will be set out on the Website and may change.
The following terms are applicable to your use of points:
- A point, or any amount of points, entitles you to redeem such points in return for such products that we make available (which can change at any time) to you as on the points marketplace, should you have sufficient points to do so (the amount of points necessary to make a redemption for any product may change at any time) .
- Points are not money. They do not hold any value or give you any right whatsoever except to redeem them (at the values we specify) in accordance with these Terms. Such points may only be used on the points marketplace.
- Points are not a payment mechanism in any form.
- Points are non-refundable.
- Points may accumulate, but they may expire at any time we discontinue the points marketplace or any part of it (and we may do so at any time).
- The points will expire if you or us end the contract we have for any reason.
- You may not transfer your points to any other individual or organisation.
B. Promo Codes
We offer discount codes from time to time.
Before you checkout and place your order with us, there is a box in which you can enter your Promo Code in the checkout page of the Website, at the bottom of your “Order Summary”. These are space and case sensitive.
When we give out a Promo Code (either directly to you, or where you obtained it from somewhere else online), there can sometimes be limitations on what you can use it for. For example, a 10% discount Promo Code may not work for certain products, and so on.
We may withdraw any Promo Code at any time, although this will not affect any order in which you have used a Promo Code for but not yet received.
We may make a mistake in the value of discount given as part of any Promo Code. In such circumstances, the terms applicable to mistakes in pricing (see above) apply.
6. Delivery
If you’re based in the UK, we deliver to you (excluding Jersey, Guernsey, Alderney, Sark, the Isle of Man or BFPO addresses).
If you are based in the Republic of Ireland we also deliver to you without exclusions.
As set out above, we offer both a paid for and free delivery option for all products. We can change this (and any delivery methods that we offer) at any time, although this will not affect orders you have paid for but are not yet dispatched.
The delivery methods we offer will be set out for you to select on the checkout screen (or you can manage them via your account if you have purchased a subscription).
If you have an existing subscription, we will let you know in accordance with section 4 and give you the opportunity to cancel your subscription so you don’t incur any increased delivery charges.
Once we have confirmed your order, we will dispatch it to you. As set out above, we try to do this within 1 working day but if we are later than that we will dispatch your order no later than 30 working days from the date that we confirmed your order. These deadlines apply to products which we dispatch to you as part of your subscription on a reoccurring basis.
The delivery method you select will apply to all products you purchase as part of your subscription.
Delays: If we can’t meet these deadlines, we will email you.
Where possible, we will provide you with a revised estimated delivery date. Where we need to do this, we will give you the opportunity to cancel your order and receive a refund for the product(s) affected by the delay (if purchasing individual products). Where you have purchased a subscription and not received any products yet, we will give you an opportunity to cancel or amend your subscription entirely.
Where the delay affects products you have subscribed to (and you have received at least one order as part of your subscription), we will give you an opportunity to cancel or amend that part of the subscription or the subscription entirely. Of course, you can still cancel or amend your subscription at any time anyway. If there is a delay and we refund you in respect of the products not delivered, but you don’t cancel your subscription, we will send you (and you will pay for) the next products to be shipped as part of your subscription until the subscription is cancelled entirely.
Please note – if you have purchased a subscription and we are out of stock of the product(s) you have subscribed to: We will let you know as soon as possible. If we need to do this, we will give you the opportunity to amend your order to obtain replacement products, but we will not charge you for that part of the subscription or, if we have, we will refund you.
We're not responsible for delays outside our control: If our supply of your product or subscription is delayed by an event outside our control, such as strikes or industrial action, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received.
Your products will be delivered to the address set out in your order: If your delivery address is incorrect, please let us know as soon as possible and we will do what we can to help. But we do not have to give a refund to you if you give us an incorrect delivery address.
Products are ‘delivered’ once they have been left at the address specified by you or at your chosen safe place.
We also do not accept responsibility if you fail to collect your order from the address you gave us, or if you requested that it is to be left in a ‘safe place’ or with a neighbour.
Ownership and non-delivery: We retain responsibility for (and ownership of) any products you have purchased until they have been delivered to the relevant delivery address or safe place. Once it has been delivered, the responsibility for (and ownership of) the products is yours.
If a product is unable to be delivered, for example, because the delivery driver could not reach your address safely, it will be returned to our warehouse. We will let you know if this happens. If it does, we will refund you for the products that were unable to be delivered.
7. Cancellation, returns and refunds
You have a legal right to change your mind and receive a refund for the products (and any subscription), including any delivery costs that we charge you. This right is subject to certain limitations, as set out below. Your legal rights are in addition to the rights you have to cancel your order for our products and subscriptions as set out above.
When you can't change your mind. You can't change your mind about an order for:
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them (please note – this will be most of our products);
- goods that are made to your specifications or are clearly personalised; and
- goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it to you. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
If you have purchased a subscription, you can only change your mind after the first delivery (so the 14 day period runs from the date you first receive your subscription, but it does not renew after that).
How to let us know. To let us know you want to change your mind, contact us. Section 1C of these Terms sets out how to do that.
You can also use our model cancellation form if you wish (it is not a requirement). A template for your use is available here.
Returning your product:
You have to return your product at your own cost. You have to return your product (and any free gifts provided with it) to us within 14 days of you telling us you have changed your mind.
To send the product back to us in the post:
Our returns address (if you are based in the UK or the Republic of Ireland) is:
Mainfreight Warehousing
Unit 3, Tungsten Park
Bardon Road
Coalville, LE67 4BL
United Kingdom
You are responsible for the products until they are returned to us. If you return an item to us, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the products at all or within a reasonable time we won't refund you the price. For help with returns, please do not hesitate to contact us.
We will acknowledge the receipt of your return or cancellation by email.
If we charge you for delivery at any time, we only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
We can’t accept part returns. If you purchased a product that is part of a bundle or a set, you would need to return every item in that bundle or set to obtain a refund.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable to display in-store or to ship to someone else, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Please contact us if you have any questions about what we might keep back from your refund.
When and how we refund you. If we provide you with a refund, we will do so as soon as possible and in any event within 14 days. We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with your product. If you think there is something wrong with your product, you must contact us. We honour our legal duty to provide you with products that are as described to you on our Website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website. Remember too that you have several options to resolve disputes with us (see section 10 below).
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Summary of your key legal rights in respect of faulty products Your goods (including our products) must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
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While we try our best to ensure this isn’t the case, if your products are faulty and you wish to rely on your legal rights, as set out above, you may obtain a refund once you return the item to us by post (see section 7 above).
Additional guarantees:
We offer the following guarantees in respect of our products. These are in addition to your legal rights and are more generous than they are.
Money back guarantee on any product.
If you are not satisfied with your product for any reason (even if it is unsealed), you can send it back to us and receive a refund as long as you let us know within 30 days of the date your order was dispatched. We will only refund you the value of the individual item you are unhappy with and return to us, and not for anything else.
Lifetime guarantee for broken handles.
We also offer a lifetime guarantee for our razor handles. If there is something wrong with the handle at any point, please let us know and provide us with a reasonable amount of information about what is wrong. We may not always provide you with a solution under this guarantee. It does not cover handles with normal wear-and-tear or if something is deliberately done to the handle to make it break.
8. Changes to our products and these Terms
Changes we can always make to our products or these Terms. We can always change a product:
- To reflect changes in relevant laws and regulatory requirements, for example, to update the ingredients in our products to comply with changes to the law or change their packaging.
- To make minor technical adjustments and improvements. These are changes that don't materially affect your use of the product or your legal rights under these Terms.
Changes we can only make if we give you notice and an option to terminate. We can also make changes to our products that materially affect how they work but if we do so we'll notify you and you can then contact our us to end the contract before the change takes effect and receive a refund for any products you've paid for, but not received.
The same is true of changes to these Terms. If we make any changes that will materially affect your legal rights under the Terms (for example, to change how we do business) or if we increase the price of your subscription and/or its delivery costs, we will notify you and give you the opportunity to cancel the contract before the change takes effect and receive a refund for any products you've paid for, but not received.
9. We can end our contract with you
We can end our contract with you for a product or subscription and claim any compensation due to us if:
- You don't make any payment to us for a subscription when it's due and you still don't make payment within 7 days of our reminding you that payment is due.
- You don't, within a reasonable time, allow us to deliver the product to you (but we will refund you if this happens – see section 7 above).
- You are in breach of our Website Terms of Service.
If we end our contract with you will let you know by getting in touch or by closing your account with us (if you have one).
10. Our limits on your compensation if something goes wrong
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section 6 above.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
You have several options for resolving disputes with us
Our complaints policy. If you have a complaint, we will do our best to resolve any problems you have with us or our products. Please contact us if you wish to make a complaint.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
If you live in the Republic of Ireland, we can both bring claims against each other in that country.
11. Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. We may not agree if this would affect our rights or impose an unwanted legal obligation on us (for example, if you transferred the contract to a country we do not deliver to).
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Historic Terms & Conditions
Here you can find our previous versions of the Terms & Conditions. For transparency and reference, all historic T&Cs are archived and accessible via the following link: Historic Terms & Conditions Archive