FAQ

Hvor er min ordre?

Har du fått en leveringsbekreftelse? Da er pakken sendt og på vei hjem til deg! Vanligvis tar det mellom 5-7 arbeidsdager!🚀 Har du ikke fått en leveringsbekreftelse? Din ordre behandles fortsatt og kommer til å bli sendt så fort som mulig. Sjekk gjerne i din ordrebekreftelse hva som er din estimerte leveringstid.

Hvordan fryser/avslutter jeg mitt abonnement?

På "Mine sider" kan du fryse eller avslutte ditt abonnement når du vil! Ingen ekstra kostnader eller skjulte avgifter. Å pause ditt abonnement koster ingenting. Det er fullt mulig å gjenoppta igjen når du vil under "Mine sider". 💖

ABOUT ESTIRD

Estrid

Hair removal should be optional. Great hair removal shouldn’t.

That’s why we’ve created Estrid — a (100% vegan) 5-blade razor, specifically designed for those of us who believe that the hair removal process should be a pain-free affair on the skin, the wallet and for the planet 💜

The starter kit

A starter kit from Estrid includes everything you’ll need for your new shaving experience.

For 95 SEK/9.95€ /95 NOK you’ll receive an Estrid handle, a razor holder and two (2) 5-blades razors with a soothing vegan strip. Oh, (and just in case!) add a travel case to you new shaving-buddy for an extra 69 SEK/6.95€ /69 NOK 💜

The subscription

When you order a Estrid starter kit, you will automatically sign up for a subscription on cartridges for you new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered right to your mailbox for 119 SEK/ 9.95€/ 129 NOK (free shipping) 👋

Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience. And HEY! No strings attached - Feel free to break up at any time. 💜

You can change your subscription under “My account”. You will receive login information after your first purchase.

How does the payment work?

The payment is handled by our very smoooth partner; Klarna 🦄

And how about the subscription payment?
When it's time for your next refill order, the payment will be charged automatically.

Other questions regarding your payment? 💌 Please contact Klarna!

How does Estrid work with charity?

Your purchase will support the Kvinna till Kvinna & Fawcett Society foundation; both organisations work globally to increase women's power and influence around the world. At Estrid, we’re really proud to donate a portion of our revenue to their amazing work - all made possible by you! 💜

👋 Read more about Kvinna till kvinna & Fawcett Society and their amazing work!

Sustainability

Estrid works towards a sustainable and nice process for the planet, the wallet and the body 🍃

* The handles are made out of steel to be more sustainable!
* Our packaging is 100% recyclable and our outer packaging consists of compostable corn (if you smell it you can feel a scent of tacos) 🌽
* The lubricating and gentle strip on the razor blade is completely free from animal ingredients, and no tests have been done on animals. It's 100% vegan!
* A proportion of each purchase goes to the organization Kvinna till Kvinna, that works in 20 countries for a more equal and better world for us women (girl power!!)
* Estrid is half the price compared to market-leading competitors (Byeee pink tax💰)

We are also working on the very last details of a unique environmental program, that we would be alone offering and hope (fingers crossed) to start the program as soon as possible. Hopefully Estrid will be a completely neutral and climate positive brand in the future!

Climate-compensated shipping

The world is facing a huge challenge when it comes to global warming 🌍 Team Estrid takes responsibility for emissions by climate-compensating every kilo of CO2 emitted via transport to customers 🌱 Our climate partner Tricorona follows the UN-certified Gold Standard – a quality stamp for climate compensation projects, which imposes higher demands on social responsibility and sustainable development. Read more about The Gold Standard here.

YOUR ORDER

Må jeg betale tollavgift?

Nei, når du bestiller fra oss, ta vi oss av alle ekstrakostnader – som for eksempel toll og avgifter. Hvis du mottar en faktura for tollavgift, ikke betal den og ta kontakt med kundeservice umiddelbart, så tar vi oss av den kostnaden. Alltid fri frakt! 👋🧡

Did my order go through?

* Have you received an order confirmation by email? YAY, your order is being processed and will reach out to you as soon as possible 🚀

* Did you not receive an order confirmation by email? Oh, there must have been something crazy with your order. You are welcome to place your order again!

* Did you receive an invoice in Klarna, but no order confirmation? - Please contact us and we will help you right away! Please contact us if you have any concerns (or if you just want to send us a love letter)!💌

Where is my order?

Have you received a shipping confirmation by email? Sit back and relax! Your order will reach out to you any minute 🚀

Have you not receive a shipping confirmation by email? No worries! Your order is still being processed and will be sent to you as soon as possible.

Please see "order confirmation" for estimated delivery time for you order 💛

I would like to change my order!

If you have received an order confirmation, your order is being processed and can’t be changed. You have 14 days to return your package after receiving it.

👋If you haven’t received an order confirmation, please contact us and we will help you right away!

*The right to return applies to unopened packages.

I would like to return my package!

👋You always have 14 days to return you package*

To return your package you have to erase/draw over your address and clearly mark the address of the sender (Exacta AB), you are responsible for the costs of the return. When we receive your package in return, we will repay you through Klarna!

*The right to return applies to unopened packages

How long is the delivery time?

💌When your order has been processed, you will receive a “shipping confirmation” email from us. Estimated delivery time is usually 5-7 business days!

Psst. The delivery to Germany takes a little bit longer, approximately 8-10 working days.

SUBSCRIPTION

How does the subscription work?

When you order a Estrid starter kit, you will automatically sign up for a subscription on cartridges for you new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered right to your mailbox for 119 SEK/ 9,95€/ 129 NOK (free shipping) 👋

Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience.

And HEY! No strings attached - Feel free to break up at any time.

You can change your subscription under “My account”. You will receive login information after your first purchase. Each razor cartridge costs 119 SEK/ 9,95€/ 129 NOK 💜

How do I pause/cancel my subscription?

No strings attached! 💜 You can pause or *cancel your subscription whenever you want under "My account". No extra charge or hidden costs. You can activate the subscription again whenever you like under “Resume”.

*If you choose to cancel the subscription make sure that you never want to reactivate the subscription again.

*Have you received an order confirmation on your next refill delivery, it's already been processed by us and therefore cannot be changed. You need to pause (or cancel 💔) your subscription 24 hours before your next order is about to be delivered.

How does the payment work?

The payment is handled by our very smoooth partner; Klarna 🦄

And how about the subscription payment?

When it's time for your next refill order the payment will be charged automatically.

Other questions regarding your payment? 💌 Please contact Klarna!

I want to buy cartridges!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

Can I buy more starter kits?

No problem! 💖 Add as many starter kits as you’d like in your cart. Then log in to “My account” and cancel the subscription you don’t need. Smooth, right?

MY ACCOUNT

Log in to "My account"

1. Activate your account: After your first order you will receive an email to activate your account, please follow the instructions 🚀

2. When your account is activated: Log in by clicking the symbol (our little buddy) in the top right corner.

Haven’t received an activation email? 💌 Contact us and we’ll help you right away!

Forgot your password? Click on "Lost your password?"

What can you find on “my account”?

Under “My account" you can control and keep an eye on everything that affects your subscription

* Pause and reactivate your subscription
* Change subscription frequency (30, 60 or 90 days)
* Change delivery date
* Add extra pack of refills to your next delivery
* Change delivery address
* Change payment information/method

PURCHASE SINGLE ITEMS

I want to buy separate accessories!

Right now we don’t offer a smooth option for buying extra accessories (sorry!!), but we are working on it and hope that we can make you shaving routine easier soon!

* The travel case can be purchased separately for a little extra fee 🍑 (Add a starter kit + travel case in your cart and then remove everything but the travel case)

* You can’t buy separate handles and wall holders since they are packaged in our starter kit. However you can order as many starter kit as you’d like!

I want to give Estrid as a gift!

Do you want to give a starter kit without a subscription? Then order the starter kit as usual and then pause or cancel the subscription under “My account”. The person that receives the Estrid can activate their own subscription if they like! 💜

Do you want to gift an Estrid with a subscription? Order a starter kit and proceed to “My account”, then change your next delivery date and adjust the amount of refills wanted for your order. If you then doesn’t want more packages in the future, pause or cancel your subscription when you’ve received all the advanced refills!

Are you already a customer of ours? No worries, log into ”my account", order a starter kit with subscription as usual but think about the number of subscription you have active so they match your wishes. 🌟

I only want a starter kit!

A subscription is always created automatically. However you can log in to “My account” direct after your order and pause/cancel* the subscription 💜

I only want a subscription!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

PRODUCT INFO

What does the razor blades contain?

Cacao (Cocoa) Seed Butter, Butyrospermum Parkil (Shea) Butter, Simmondsia Chinensis (Jojoba) Seed Oil, Vits Vinifera (Grape) Seed Oil, Aloe Barbadensis Lead Juice Powder, Maltodextrin, Theobroma, PEG-115M, PEG-7M, Tocopherol, Cyclodextrin

How do I attach the razor holder?

The wall holder for your Estrid works best on smooth surfaces, such as glass or mirror and works fine on tile that's smooth. A tip is to moist the suction cup lightly (lick on it if you dare or moist it with some water) and press it against the wall/mirror and hold for a little while 🛀 Voila!

How often should i change razor blades?

This is very individual and depends on how large areas of your body you choose to shave! To keep up the good love with your Estrid and to keep a flawless hygiene routine, we recommend changing your blades after 5-7 times of usage. The holder will take care of your razor when you’re not around, please remember to use it! 👋

*The plastic protection that the razor blades arrive in shall not be reused after removing it.

How do I change razor blades?

1. Press down the button to release the old blade

2. Make sure that the new blade have white strip down

3. Hold the new blade on the edge (be careful!! It's suuuper sharp)

4. Press down the handle slowly in the center of the blade until it's 💥snaps💥 and are in place! Done!

Vegan? How?

The vegan part is in our lubricating strips! The lubricating and gentle strip on the razor is completely free from animal ingredients, and no tests have been done on animals.

Almost all razors that have a lubricating strip (which is a large majority of razors that is used for the body) contain Lanolin or Glycerin, which our strip doesn’t 🍃

Where are your products made?

Our blades are made in the U.S and our handle is designed by top Swedish industrial designers, and then manufactured in China. We have carefully selected our partners, making sure that they are on top of their respective fields. All to ensure that we have created the best-quality shaving supplies and body care products for you.

TECHNICAL ISSUES

My order doesn’t go through

You can’t succeed your order due to technical problems? 👾

Try the following:
* Open a new browser
* Open a private window
* Choose another device
* Wait a little while and try again

Still doesn’t work? Contact us and we’ll help you!

My subscription has paused itself

This could be because your payment information is no longer current. Log into “My account” and review your payment information. If your subscription doesn’t change to active, contact us and we’ll help you out! 👋

BODY CARE

Hva er duften?

Fantastisk, for å være ærlig! Med hint av pære, sjasmin, moskus og fersken kommer du til å dufte som en drøm.

Hvordan bruker jeg produktene?

Body Oil Wash:
Denne dusjoljen kommer til å skjemme bort huden din. Velduftende og fuktighetsgivende med en lett konsistens - garantert en ny dusj favoritt.

Shave Cream:
Estrids Save Cream kan brukes over hele kroppen for en supermyk barberingsopplevelse. Hey smoothest-shave-ever! ?? Perfekt for bikinilinjen også - men som alltid, vær forsiktig med kremer rundt ditt aller mest intime område.

Psst: Husk å skylle av høvelen etter bruk!

Body Lotion:
Dette produktet kan brukes etter barbering, eller bare når som helst du føler for en silkemyk hud! Huden din kommer til å bli babymyk og dufte herlig, men viktigst av alt - lykkelig!

Hvor er Body Care-produktene laget?

Produktene er laget, utviklet og testet i Sverige, og håndtert med 100% self love ?

Hvordan kan jeg kjøpe produktene om jeg ikke har et aktivt abonnement med Estrid?

Det er null problem! Dersom du ikke har et abonnement kommer du til å få velge i checkout (når du kjøper ditt Estrid startkit) om du vil bestille produktene som som et engangstilfelle, eller om du vil få dem levert regelmessig. Du velger hvor ofte! Hver, annenhver eller hver tredje måned. Smooth, eller?

Hvordan kan jeg kjøpe produktene om jeg allerede har et aktivt abonnement med Estrid?

Hvis du allerede abonnerer (yay!) starter du med å logge inn på dine sider, og deretter finnes det tre alternativ:

- Legg til de ønskede produktene til ditt abonnement. Du velger tidsintervall!
- Legg til de ønskede produktene i din neste leveranse med påfyll, og betalingen skjer sammen med denne
- Engangstilfelle - leveres asap!

Hvordan fungerer leveringen?

Som alltid, fri frakt! ??
Pakken vil komme til ditt nærmeste postutleveringssted, der du får hente den når du får varsel.

Hvor er min ordre?

Leveringstiden ligger på 4-7 arbeidsdager. Om det går lengre enn det, kontakt oss på [email protected] eller send oss en DM så hjelper vi deg! ?

Hva er beholderne laget av?

Flaske for Body Oil Wash: 33% kommer fra gjenvunnet sukkerrør.
Tuber for Body Lotion og Shave Cream: Grønn PE (gjenvunnet materiale), mer enn 85% basert på sukkerrør.
Vi jobber alltid mot de mest bærekraftige alternativene. ?

We love you but we can’t ship to you (yet)