FAQ

**Extended delivery times**

Our standard delivery time is 4-7 business days, but due to the current situation, it might take up to 10 business days. 🚀 If you still have not received your order after 10 working days, please contact us at [email protected] Thank you so much for your patience! 💜

Estrid

Hair removal should be optional. Great hair removal shouldn’t.

That’s why we’ve created Estrid — a (100% vegan) 5-blade razor, specifically designed for those of us who believe that the hair removal process should be a pain-free affair on the skin, the wallet and for the planet 💜

The starter kit

A starter kit from Estrid includes everything you’ll need for your new shaving experience.

It includes an Estrid handle, a razor holder and two (2) 5-blades razors with a soothing vegan strip. Oh, (and just in case!) you can add a travel case to you new shaving-buddy 💜

The subscription

When you order an Estrid starter kit, you will automatically sign up for a subscription on cartridges for your new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered right to your mailbox (free shipping)!

Each subscription refill contains four (4) vegan razor cartridges, each blade has five premium-steel blades for a smooth shaving experience. And HEY! No strings attached - Feel free to break up at any time. 💜

You can change your subscription under “My account”. You will receive login information after your first purchase.

How does the payment work?

You can choose between paying by credit card, PayPal, or Klarna, depending on which country you're shopping from. 💳 Check out your account or cart to see which payment method is available to you!

How does the payment of the refills work?
As soon as the order has been created, the payment process will be activated. Depending on which payment method you have selected, the amount will be deducted from your account or credit card (or you'll receive an invoice from Klarna). When the payment has gone through, the package will be sent
straight to your door!

Questions? Just contact us and we will help you! 👋🏼

How does Estrid work with charity?

Your purchase will support the Kvinna till Kvinna, Medica Mondiale & Fawcett Society foundations; all organizations work globally to increase women's power and influence around the world. At Estrid, we’re really proud to donate a portion of our revenue to their amazing work - all made possible by you! 💜

👋 Read more about Kvinna till kvinna, Medica Mondiale, Fawcett Society & their amazing work!

Climate-compensated shipping

The world is facing a huge challenge when it comes to global warming 🌍 Team Estrid takes responsibility for emissions by climate-compensating every kilo of CO2 emitted via transport to customers 🌱 Our climate partner Tricorona follows the UN-certified Gold Standard – a quality stamp for climate compensation projects, which imposes higher demands on social responsibility and sustainable development. Read more about The Gold Standard here.

OUR ORDER

Did my order go through?

* Have you received an order confirmation by email? YAY, your order is being processed and will be delivered to you as soon as possible. Our standard delivery time is 4-7 working days, but due to the current situation, it might take up to 10 business days. 🚀 Thank you so much for your patience!

* Did you not receive an order confirmation by email? Oh, there must have been something crazy with your order. You are welcome to place your order again!

* Did you receive an invoice in Klarna, but no order confirmation? - Please contact us and we will help you right away!

Where is my order?

Have you received a shipping confirmation by email? Sit back and relax - it will be delivered soon! Our standard delivery time is 4-7 working days, but due to the current situation, it might take up to 10 business days. 🚀 Thank you so much for your patience! 💜

Have you not receive a shipping confirmation by email? No worries! Your order is still being processed and will be sent to you as soon as possible.

I would like to change my order!

We can't change processing orders but drop us a line at [email protected] and we'll look into it. 💌

I would like to return my package!

👋 You always have 14 days to return your package - please contact us on [email protected] for further instructions. 💌

How long is the delivery time?

🚀 When your order has been processed, you will receive a shipping confirmation email from us. The estimated delivery time is 4-7 business days* from when the package is dispatched!

*Due to the current situation, the delivery time can be extended. Contact us at [email protected] if you have waited longer than 7 working days (or if you just want to send us a love letter)! 💌

SUBSCRIPTION

How does the subscription work?

When you order an Estrid starter kit, you will automatically sign up for a subscription on cartridges for your new razor-buddy. It’s up to you how often you want new blades. The refills will be delivered straight to your mailbox (free and climate-compensated shipping)! 👋

Each subscription refill contains four (4) vegan razor cartridges; each blade has five premium-steel blades for a smooth shaving experience.

And HEY! No strings attached - feel free to break up at any time. You can change your subscription under “My subscriptions" in your account. You will receive login information after your first purchase. 💜

How do I pause/cancel my subscription?

No strings attached! 💜 You can pause or *cancel your subscription whenever you want under ""Billing info"" in your account. No extra charge or hidden costs. You can activate the subscription again whenever you like by clicking on “Resume”.

*If you choose to cancel the subscription make sure that you never want to reactivate the subscription again.

Note: If your next refill delivery is processing, it cannot be canceled. You need to pause (or cancel 🥺) your subscription 24 hours before your next order is created.

How does the payment work?

When it's time for your next refill order, the payment will be charged automatically through your chosen payment method.⚡️ Thereafter, the package will be dispatched and delivered after 4-7 working days. It can therefore take a couple of days between the payment and when you receive your package. ☁️

For other questions regarding your payment, contact us and we'll do our best to help! 💌

I want to buy cartridges!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

Can I buy more starter kits?

No problem! 💖 Add as many starter kits as you’d like in your cart. Then log in to “My account” and cancel the subscription you don’t need. Smooth, right?

MY ACCOUNT

Log in to "My account"

1. Activate your account: After your first order you will receive an email to activate your account, please follow the instructions 🚀

2. When your account is activated: Log in by clicking the symbol (our little buddy) in the top right corner.

Haven’t received an activation email? 💌 Contact us and we’ll help you right away!

Forgot your password? Click on "Lost your password?"

What can you find on “my account”?

Under “My account" you can control and keep an eye on everything that affects your subscription

Under "My subscriptions" you can:
* Change subscription frequency (30, 60 or 90 days)
* Change delivery date
* Add extra packs of refills to your next delivery
Under "Billing info" you can:
*Pause and reactivate your subscription
* Change billing and/or delivery address

PURCHASE SINGLE ITEMS

I want to buy separate accessories!

You can buy separate products from "My account" by clicking on "My subscriptions". Choose whether you want to add them to your next shipment or order separately. 🛁 * You can order as many refills as you need. Log in to “My Account” and add extra refills to your next shipment. 👏

I want to give Estrid as a gift!

Do you want to give a starter kit without a subscription? Then order the starter kit as usual and then pause or cancel the subscription under “My account”. The person that receives the Estrid can activate their own subscription if they like! 💜

Do you want to gift an Estrid with a subscription? Click HERE! 🌟

I only want a starter kit!

No problem! A subscription is always created automatically. However, you can log in to your account directly after you have placed your order and pause/cancel the subscription under "Billing info". 💜

I only want a subscription!

Our cartridges/blades doesn’t attach on other razors. But if you already have a handle from Estrid, you are very welcome to start a subscription HERE! 💜

PRODUCT INFO

What does the razor blades contain?

Cacao (Cocoa) Seed Butter, Butyrospermum Parkil (Shea) Butter, Simmondsia Chinensis (Jojoba) Seed Oil, Vits Vinifera (Grape) Seed Oil, Aloe Barbadensis Lead Juice Powder, Maltodextrin, Theobroma, PEG-115M, PEG-7M, Tocopherol, Cyclodextrin

How do I attach the razor holder?

The wall holder for your Estrid works best on smooth surfaces, such as glass or mirror and works fine on tile that's smooth. A tip is to moist the suction cup lightly (lick on it if you dare or moist it with some water) and press it against the wall/mirror and hold for a little while 🛀 Voila!

How often should i change razor blades?

This is very individual and depends on how large areas of your body you choose to shave! To keep up the good love with your Estrid and to keep a flawless hygiene routine, we recommend changing your blades after 5-7 times of usage. The holder will take care of your razor when you’re not around, please remember to use it! 👋 <

*The plastic protection that the razor blades arrive in shall not be reused after removing it.

How do I change razor blades?

1. Press down the button to release the old blade

2. Make sure that the new blade have white strip down

3. Hold the new blade on the edge (be careful!! It's suuuper sharp)

4. Press down the handle slowly in the center of the blade until it's 💥snaps💥 and are in place! Done!

Vegan? How?

The vegan part is in our lubricating strips! The lubricating and gentle strip on the razor is completely free from animal ingredients, and no tests have been done on animals.

Almost all razors that have a lubricating strip (which is a large majority of razors that is used for the body) contain Lanolin or Glycerin, which our strip doesn’t 🍃

Where are your products made?

Our blades are made in the U.S and our handle is designed by top Swedish industrial designers, and then manufactured in China. We have carefully selected our partners, making sure that they are on top of their respective fields. All to ensure that we have created the best-quality shaving supplies and body care products for you.

TECHNICAL ISSUES

My order doesn’t go through

You can’t succeed your order due to technical problems? 👾

Try the following:
* Open a new browser
* Open a private window
* Choose another device
* Wait a little while and try again

Still doesn’t work? Contact us and we’ll help you!

My subscription has paused itself

This could be because your payment information is no longer current. Log into “My account” and review your payment information. If your subscription doesn’t change to active, contact us and we’ll help you out! 👋

BODY CARE

What does the products contain?

Body lotion 100% vegan
Aqua, Canola Oil, Plant-based Glycerin, Caprylic/Capric Triglyceride, Isononyl Isononanoate, Butylene Glycol Dicaprylate/Dicaprate, Propanediol, C15-19 Alkane, Hexylene Glycol, Cetearyl Alcohol, Butyrospermum Parkii Butter, Coco-Caprylate/Caprate, Panthenol, PEG-20 Methyl Glucose Sesquistearate, Methyl Glucose Sesquistearate, Sodium hyaluronate, Rubus Chamaemorus Seed Oil, Aloe Barbadensis Leaf Juice Powder, Stearic Acid, Palmitic Acid, Hydrogenated Olive Oil Unsaponifiables, Alanine, Tocopherol, Fructose, Glucose, Dextrin, Urea, Hexyl nicotinate, Aspartic Acid, Glutamic acid, Carbomer, Sucrose, Acacia Senegal Gum, Triethanolamine, Citric Acid, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Shaving cream 100% vegan
Aqua, Myristic Acid, Plant-based Glycerin, Butyrospermum Parkii Butter, Stearic Acid, Palmitic Acid, Isononyl Isononanoate, Propanediol, Helianthus Annuus (Sunflower) Seed Oil, Cocos, Nucifera Oil, Hydroxyethylcellulose, Allantoin, Rubus Chamaemorus Seed Oil, Aloe, Barbadensis Leaf Juice Powder, Tocopherol, Bis-Diglyceryl Polyacyladipate-2, PEG-90M, Triethanolamine, Tetrasodium Glutamate Diacetate, Potassium Hydroxide, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Body Oil Wash 100% vegan
Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Cocos Nucifera Oil, Laureth-4, MIPA-Laureth Sulfate, Canola Oil, Propylene Glycol, Olea Europaea Fruit Oil, Butyrospermum Parkii Butter, Prunus Amygdalus Dulcis Oil, Rubus Chamaemorus Seed Oil, Tocopherol, Beta-Sitosterol, Squalene, Parfum.

What is the fragrance?

To be honest, it’s amazing. With a touch of pear, jasmine, musk and peach – this fragrance will leave you smelling like an absolute dream!

How do I use the Body Care products?

Body Oil Wash:
This Body Oil Wash will totally spoil your skin. Fresh fragrance and moisturizing with a nice consistency - it's guaranteed to be a new shower favorite.

Shave Cream:
Estrid's Shave Cream can be used on your entire body for an ultra soft shaving experience. Say hey to your smoothest-shave-ever! 👋🏽 Perfect for the bikini line - but as always, be careful and avoid shave cream around your most intimate area.

Psst: Make sure to wash the razor off after use.

Body Lotion:
This hydrating body lotion can be used after shaving or just whenever you want that extra silky feeling. It will leave your skin with a wonderful scent, and most importantly – happy.

Where are the Body Care products made?

The products are made, developed and tested in Sweden, and handled with 100% self love. 💜

How do I buy Body Care products if I don't have a subscription?

No problem at all! If you're not a subscriber you will be able to choose in the checkout (when buying an Estrid starter kit) whether you want to order the products as a one-time shipment or if you want refills on a regular basis. You choose how often! Every, every other or every third month. Smooth, huh?

How do I buy Body Care products if I have a subscription with Estrid already?

If you already have a subscription with Estrid (yay!) you start by signing in to your account, and then you have three alternatives:

1. Buy the product as an on-going subscription, choose how often in the checkout!
2. Buy a one-time shipment to be sent out together with your next pack of refills.
3. Buy a one-time shipment and have it delivered asap!

How does the delivery work?

Free shipping, always. 👋🏽

Body Care products will be sent to your nearest post office where you will be asked to pick it up.

Where is my order?

The delivery time is 4-7 business days*. If it has been longer, please contact us at [email protected] or in our send us a DM's and we'll help you out! 💌 *Due to the current situation, it can take up to 10 business days.

What are the containers made of?

Bottle for the Body Oil Wash: 33 % comes from sugarcane recycled bio etanol.
Tubes for the Body Lotion and Shave Cream: Green PE (recycled material), more than 85% based on sugarcanes.

We are always working towards the most sustainable alternatives possible. 🌱

We love you but we can’t ship to you (yet)