Help & FAQ

Where is my order?

If you have ordered a starter kit, look here 👋🏼
You will receive a shipping confirmation once your package has been dispatched.

If you have ordered a refill package, look here 👋🏼
You can see the status of your order in your account under “Order history”.

The delivery takes 4-7 working days, but due to the current situation, it can take up to 10 working days. Contact us at [email protected] if you have waited for more than 10 working days, or if you have any other questions. 💌

How do I pause/cancel my subscription?

No strings attached! You can pause (or cancel 🥺) your subscription under “Billing info” in your account. You can also postpone or change the date of dispatch under “My Subscriptions”. ✨

I have paid for my refill-order but have not received my package.

You can keep track of your subscription and future refill deliveries from your account under “My subscriptions” and “Order history”. The payment is drawn at the same time as we send out your package from our warehouse, so it can take a few days until the refills are delivered. 💌

About Estrid

What is Estrid?

Hair removal should be optional. Great hair removal shouldn’t. That’s why we’ve created Estrid — a (100% vegan) 5-blade razor, specifically designed for those of us who believe that the hair removal process should be a pain-free affair for the skin, the wallet, and for the planet. 💜

What is included in the starter kit?

The starter kit has everything you’ll need for your new shaving experience. It includes a steel handle, a razor holder, and two 5-blade cartridges with a soothing (vegan) strip. 💜

How does the refill subscription work?

When you order the starter kit, you automatically sign up for a subscription on cartridges for your new razor-buddy. Each refill order contains four vegan razor cartridges, where each cartridge has five premium-steel blades for a smooth shaving experience. The refills will be delivered right to your mailbox (with free, climate-compensated shipping)! 👋

It’s up to you how often you want new cartridges, every 30, 60 or 90 days. Payments will be made automatically through your chosen payment method. And hey! No strings attached — feel free to break up at any time. 💜 You can change your subscription from your account.

How does Estrid work with sustainability?

Estrid works to create a sustainable process for the planet, the wallet, and the body. 🍑
- The handle and holder are made of durable steel to last longer.
- Our packaging is 100% recyclable.
- The lubricating and gentle strip on the blade cartridge is completely free from animal byproducts, and no tests have been done on animals. It's 100% vegan!
- Every kilo of CO2 emitted via transport is climate-compensated. Our climate partner Tricorona follows the UN-certified Gold Standard – a quality stamp for climate compensation projects, which imposes higher demands on social responsibility and sustainable development. Read more about The Gold Standard here! 🌱

What is the pink tax and how does Estrid work against it?

The pink tax is the price discrimination in which some products targeted towards women are more expensive than products targeted towards men, even though the quality is the same. We think that is bullsh*t, which is why we offer our razors at a low price, yet with high quality. 💗

My Order

Where is my order?

If you have ordered a starter kit, look here 👋🏼
You will receive a shipping confirmation once your package has been dispatched.

If you are waiting for a refill package, look here 👋🏼
You can see the status of your order in your account under “Order history”.

The delivery takes 4-7 working days but due to the current situation, it can take up to 10 working days. Contact us at [email protected] if you have waited for longer than 10 working days or if you have any other questions. 💌

Can I change my order?

We can't make changes to processed orders but drop us a line at [email protected] and we'll do our best to help you. 💌

How do I return my package?

You always have 14 days to return your package. Please contact us at [email protected] for more help with this. 💌

How does delivery work?

Free and climate-compensated shipping, always. 👋🏽

The products will be delivered straight to your mailbox by your country's standard postal service. Body care products will be sent to your nearest post office where you will be asked to pick it up. 🌥

How long is the delivery time?

🚀 When your order has been processed, you will receive a shipping confirmation email from us. The estimated delivery time is 4-7 business days* from when the package is dispatched!

*Due to the current situation, the delivery time can be extended. Contact us at [email protected] if you have waited longer than 10 working days (or if you just want to send us a love letter)! 💌

My Subscription

How do I pause/cancel my subscription?

No strings attached! You can pause (or cancel 🥺) your subscription under “Billing info” in your account. You can also postpone or change the date of dispatch under “My Subscriptions”. ✨

How do I make changes to my subscription?

Under “My Subscriptions” you can:
- Change delivery dates
- Change interval (30, 60, 90 days)
- Order single products
- Get your next refill dispatched asap 🚀
You can update your billing and shipping address under “Billing info” and see when orders have been dispatched under “Order history”.

How does payment work?

When it's time for your next refill order, the payment will be charged automatically through your chosen payment method.⚡️ Once the payment has gone through, the package will be dispatched. It can take a couple of days between the payment and when you receive your package.

For other questions regarding your payment, contact us at [email protected] and we'll do our best to help! 💌

I have paid for my refill-order but have not received my package.

You can keep track of your subscription and future refill deliveries from your account under “My subscriptions” and “Order history”. The payment is drawn at the same time as we send out your package from our warehouse, so it can take a few days until the refills are delivered. 💌

Purchase Single Items

Can I buy a starter kit only?

A subscription is created for every starter kit ordered, but you can always log in to your account and cancel the subscriptions you don’t want. No extra costs! Smooth, right? 🍒

Can I buy cartridges only?

If you already have a starter kit from Estrid, you are very welcome to start a subscription here! 💜

How do I buy your other products?

You can buy our body care products, cases, and extra handles and holders from your account under "My subscriptions". Choose whether you want to add them to your next shipment or order separately. 🛁

Can I give Estrid as a gift?

Do you want to give an Estrid with a subscription? Click here!

Do you want to give a starter kit without a subscription? Order the starter kit as usual and then cancel the subscription under “Billing info” in your account. 💜

Product Info

How is Estrid vegan?

The lubricating and gentle strip on the razor is completely free from animal byproducts, and no tests have been done on animals. Almost all razors that have a lubricating strip (which is the majority of razors aimed at use for the body) contain Lanolin or Glycerin, which our strip doesn’t. 🌱 All of our body care products are vegan, too!

What do the cartridges contain?

Plastic, steel, lubricating strip containing: Cacao (Cocoa) Seed Butter, Butyrospermum Parkil (Shea) Butter, Simmondsia Chinensis (Jojoba) Seed Oil, Vits Vinifera (Grape) Seed Oil, Aloe Barbadensis Leaf Juice Powder, Maltodextrin, Theobroma, PEG-115M, PEG-7M, Tocopherol, Cyclodextrin.

How do I attach the razor holder?

The razor holder really loves smooth surfaces like glass, mirrors or bathroom tiles — just make sure that the surface is smooth. Our best tip is to moisten it with water (or lick it if you dare) before attaching it! Press it against the wall/mirror and hold for a little while. 🛁

How often should I change razor blades?

We recommend changing your cartridges after 5-7 times of use to keep the blades sharp and smooth. Of course, as shaving is individual, it depends on how large areas you shave. The holder will take care of your razor when you’re not around, so please remember to use it! 👋

*The plastic protection is only for keeping your cartridges safe during transportation, and should not be reused.

What ingredients are used in Estrid’s Body Care products?

Body lotion 100% vegan
Aqua, Canola Oil, Plant-based Glycerin, Caprylic/Capric Triglyceride, Isononyl Isononanoate, Butylene Glycol Dicaprylate/Dicaprate, Propanediol, C15-19 Alkane, Hexylene Glycol, Cetearyl Alcohol, Butyrospermum Parkii Butter, Coco-Caprylate/Caprate, Panthenol, PEG-20 Methyl Glucose Sesquistearate, Methyl Glucose Sesquistearate, Sodium hyaluronate, Rubus Chamaemorus Seed Oil, Aloe Barbadensis Leaf Juice Powder, Stearic Acid, Palmitic Acid, Hydrogenated Olive Oil Unsaponifiables, Alanine, Tocopherol, Fructose, Glucose, Dextrin, Urea, Hexyl nicotinate, Aspartic Acid, Glutamic acid, Carbomer, Sucrose, Acacia Senegal Gum, Triethanolamine, Citric Acid, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Shaving cream 100% vegan Aqua, Myristic Acid, Plant-based Glycerin, Butyrospermum Parkii Butter, Stearic Acid, Palmitic Acid, Isononyl Isononanoate, Propanediol, Helianthus Annuus (Sunflower) Seed Oil, Cocos, Nucifera Oil, Hydroxyethylcellulose, Allantoin, Rubus Chamaemorus Seed Oil, Aloe, Barbadensis Leaf Juice Powder, Tocopherol, Bis-Diglyceryl Polyacyladipate-2, PEG-90M, Triethanolamine, Tetrasodium Glutamate Diacetate, Potassium Hydroxide, Ethylhexylglycerin, Phenoxyethanol, Parfum.

Body Oil Wash 100% vegan Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Cocos Nucifera Oil, Laureth-4, MIPA-Laureth Sulfate, Canola Oil, Propylene Glycol, Olea Europaea Fruit Oil, Butyrospermum Parkii Butter, Prunus Amygdalus Dulcis Oil, Rubus Chamaemorus Seed Oil, Tocopherol, Beta-Sitosterol, Squalene, Parfum.

What are the body care containers made of?

The containers are made of green PE; a material based on renewable sources from sugarcane. We always strive to use the most sustainable alternatives possible. 🌱

Technical Issues

Having technical issues?

Try the following:
- Open a new browser
- Open an incognito (private) window
- Use another device (computers usually work best)
- Wait for a little while and try again

Still having problems? Contact us at [email protected] and we’ll help you! 👾

My subscription has paused itself. Why?

This could be because your payment information is no longer valid. Log into your account and review your payment information under "Billing info". If your subscription doesn’t change to active, contact us and we’ll help you out! 👋

We love you but we can’t ship to you (yet)