
Help & FAQ
You ask, we answer
Top 3 Common Questions
Where is my order?
You will receive a shipping confirmation once your package has been dispatched.
If you have ordered a refill package, look here 👋🏼
You can see the status of your order in your account under “Order history”.
The delivery takes 4-7 working days, but due to the current situation, it can take up to 10 working days. Contact us at [email protected] if you have waited for more than 10 working days, or if you have any other questions. 💌
How do I pause/cancel my subscription?
I have paid for my refill-order but have not received my package.
About Estrid
What is Estrid?
What is included in the starter kit?
How does the refill subscription work?
It’s up to you how often you want new cartridges, every 30, 60 or 90 days. Payments will be made automatically through your chosen payment method. And hey! No strings attached — feel free to break up at any time. 💜 You can change your subscription from your account.
How does Estrid work with sustainability?
- The handle and holder are made of durable steel to last longer.
- Our packaging is 100% recyclable.
- The lubricating and gentle strip on the blade cartridge is completely free from animal byproducts, and no tests have been done on animals. It's 100% vegan!
- Every kilo of CO2 emitted via transport to our customers is climate-compensated. Our climate partner Tricorona follows the UN-certified Gold Standard – a quality stamp for climate compensation projects, which imposes higher demands on social responsibility and sustainable development. Read more about The Gold Standard here! 🌱
What is the pink tax and how does Estrid work against it?
My Order
Where is my order?
You will receive a shipping confirmation once your package has been dispatched.
If you are waiting for a refill package, look here 👋🏼
You can see the status of your order in your account under “Order history”.
The delivery takes 4-7 working days but due to the current situation, it can take up to 10 working days. Contact us at [email protected] if you have waited for longer than 10 working days or if you have any other questions. 💌
Can I change my order?
How do I return my package?
How does delivery work?
The products will be delivered straight to your mailbox by your country's standard postal service. Body care products will be sent to your nearest post office where you will be asked to pick it up. 🌥
How long is the delivery time?
*Due to the current situation, the delivery time can be extended. Contact us at [email protected] if you have waited longer than 10 working days (or if you just want to send us a love letter)! 💌
My Subscription
How do I pause/cancel my subscription?
How do I make changes to my subscription?
- Change delivery dates
- Change interval (30, 60, 90 days)
- Order single products
- Get your next refill dispatched asap 🚀
You can update your billing and shipping address under “Billing info” and see when orders have been dispatched under “Order history”.
How does payment work?
For other questions regarding your payment, contact us at [email protected] and we'll do our best to help! 💌
I have paid for my refill-order but have not received my package.
Purchase Single Items
Can I buy a starter kit only?
Can I buy cartridges only?
How do I buy your other products?
Can I give Estrid as a gift?
Product Info
How is Estrid vegan?
What do the cartridges contain?
How do I attach the razor holder?
How often should I change razor blades?
*The plastic protection is only for keeping your cartridges safe during transportation, and should not be reused.
What ingredients are used in Estrid’s Body Care products?
Aqua, Canola Oil, Plant-based Glycerin, Caprylic/Capric Triglyceride, Isononyl Isononanoate, Butylene Glycol Dicaprylate/Dicaprate, Propanediol, C15-19 Alkane, Hexylene Glycol, Cetearyl Alcohol, Butyrospermum Parkii Butter, Coco-Caprylate/Caprate, Panthenol, PEG-20 Methyl Glucose Sesquistearate, Methyl Glucose Sesquistearate, Sodium hyaluronate, Rubus Chamaemorus Seed Oil, Aloe Barbadensis Leaf Juice Powder, Stearic Acid, Palmitic Acid, Hydrogenated Olive Oil Unsaponifiables, Alanine, Tocopherol, Fructose, Glucose, Dextrin, Urea, Hexyl nicotinate, Aspartic Acid, Glutamic acid, Carbomer, Sucrose, Acacia Senegal Gum, Triethanolamine, Citric Acid, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol, Parfum.
Shaving cream 100% vegan Aqua, Myristic Acid, Plant-based Glycerin, Butyrospermum Parkii Butter, Stearic Acid, Palmitic Acid, Isononyl Isononanoate, Propanediol, Helianthus Annuus (Sunflower) Seed Oil, Cocos, Nucifera Oil, Hydroxyethylcellulose, Allantoin, Rubus Chamaemorus Seed Oil, Aloe, Barbadensis Leaf Juice Powder, Tocopherol, Bis-Diglyceryl Polyacyladipate-2, PEG-90M, Triethanolamine, Tetrasodium Glutamate Diacetate, Potassium Hydroxide, Ethylhexylglycerin, Phenoxyethanol, Parfum.
Body Oil Wash 100% vegan Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Cocos Nucifera Oil, Laureth-4, MIPA-Laureth Sulfate, Canola Oil, Propylene Glycol, Olea Europaea Fruit Oil, Butyrospermum Parkii Butter, Prunus Amygdalus Dulcis Oil, Rubus Chamaemorus Seed Oil, Tocopherol, Beta-Sitosterol, Squalene, Parfum.
What are the body care containers made of?
Technical Issues
Having technical issues?
- Open a new browser
- Open an incognito (private) window
- Use another device (computers usually work best)
- Wait for a little while and try again
Still having problems? Contact us at [email protected] and we’ll help you! 👾
My subscription has paused itself. Why?